Group 1 - The article emphasizes the importance of using appropriate complaint channels for different issues to resolve consumer grievances effectively [1][9] - For government service-related issues, the 12345 hotline is recommended as it efficiently connects complaints to the relevant departments [2][8] - The "Black Cat Complaint" platform is highlighted as a preferred choice for online shopping disputes due to its convenience, speed, and transparency in handling complaints [3][4][5] Group 2 - The article outlines the advantages of using the Black Cat Complaint platform, including easy submission of complaints and quick feedback from merchants [4][5] - Other useful complaint channels mentioned include the national 12315 platform for consumer disputes and local consumer associations for prepaid card issues [6][7] - For financial, real estate, and educational disputes, it is advised to contact specific regulatory bodies like the Banking and Insurance Regulatory Commission or local education departments for more effective resolution [8][9]
除了12315，这些正规投诉途径也能帮你维权
Xin Lang Cai Jing·2025-09-15 06:21