西贝发布致歉信！10月前全国门店陆续完成9大调整

Core Viewpoint - The company acknowledges a significant gap between its production processes and customer expectations, leading to widespread concern and criticism from customers. The company expresses sincere apologies and commits to making improvements to enhance customer experience [1][3]. Summary by Sections Customer Feedback and Apology - The company has received extensive feedback from customers, including concerns and criticisms, which it has taken seriously. It recognizes the disparity between its production methods and customer expectations, leading to dissatisfaction [1][3]. Commitment to Improvement - The company is actively working on addressing customer concerns and aims to transition from centralized kitchen processing to on-site preparation in stores by October 1, 2025. This change is intended to better meet customer needs and improve overall experience [1][3][4]. Specific Adjustments - The company will implement several specific changes to its menu items, including: 1. Switching to non-GMO soybean oil for all dishes cooked with soybean oil [2][4]. 2. Preparing children's meals, such as beef rice and beef patties, on-site rather than using pre-prepared ingredients [2][4]. 3. Adjusting the preparation of various dishes, including using fresh fish and meats, and cooking them on-site [2][4]. Quality Assurance - The company is in discussions with suppliers to shorten the shelf life of products while ensuring food safety and inventory turnover. This is in response to customer concerns regarding product freshness [4]. Ongoing Engagement with Customers - The company invites customers to continue providing feedback and suggestions for improvement. It emphasizes a commitment to transparency and ongoing communication regarding the changes being made [5][6].