半年调解纠纷逾2.2万件 金融消保工作“上海模式”加快成型

Core Viewpoint - The Shanghai Financial Education Promotion Week 2025 has been launched, emphasizing high-quality financial services and the establishment of a "Shanghai model" for financial consumer protection to enhance the financial business environment in Shanghai [1] Group 1: Financial Consumer Protection - The Shanghai Financial Regulatory Bureau aims to build a comprehensive financial consumer protection framework, entering a phase of regular governance [1] - In the first half of 2025, the Shanghai Banking and Insurance Dispute Mediation Center handled 32,857 cases, a year-on-year increase of 102.38%, and completed mediation for 22,069 cases [1] - Since the establishment of the mediation sub-stations, a total of 7,770 disputes have been accepted, involving an amount of 410 million yuan [1] Group 2: Financial Education Initiatives - During the Financial Education Promotion Week, financial institutions in Shanghai will conduct activities to deliver financial knowledge and fraud prevention tips to households, ensuring coverage across all streets and towns [2] - Initiatives include outreach to schools, businesses, shopping districts, communities, and rural areas, as well as setting up financial knowledge markets in public parks [2] Group 3: Focus Areas for Improvement - The regulatory body is focusing on source governance by addressing irregularities in the agency sales business and guiding financial institutions to conduct thorough identity verification for borrowers [3] - There is an emphasis on improving financial services for the elderly, including the evaluation of bank branches for elderly-friendly services and enhancing accessibility [3] - The implementation of the "Financing Smooth Project" aims to improve and expand inclusive credit, alongside the introduction of city-customized inclusive insurance products [3]