中新网评：顾客只想吃口安心饭，没想“虐”西贝千百遍

Core Viewpoint - The company, Xibei, issued an apology that was perceived as insincere due to its phrasing, which suggested that customers were at fault for their dissatisfaction, rather than acknowledging the company's shortcomings [1] Group 1: Apology and Customer Perception - The apology letter was sent twice, but the language used diminished its sincerity, leading to negative reactions from customers [1] - Customers expressed that they do not intend to "abuse" the business, but rather expect value and transparency in their dining experience [1] Group 2: Expectations for Change - Consumers are looking for Xibei to implement clear timelines and roadmaps for improvements in food cost, preparation processes, and service quality [1] - A genuine apology should lead to systemic changes within the company, rather than being a mere public relations tactic [1]