上半年上海银行业保险业纠纷调解中心共受理纠纷案件32857件，完成调解22069件

Group 1 - The Shanghai Financial Regulatory Bureau is focusing on building a comprehensive financial consumer protection framework, aiming to elevate financial consumer protection efforts to a new level, which has now entered a normalization phase [1] - Financial institutions in the region are encouraged to enhance service capabilities, address industry challenges, and strengthen financial safety measures to protect consumer interests [1] Group 2 - The Shanghai Banking and Insurance Dispute Mediation Center has adopted a comprehensive approach to provide consumers with efficient and convenient channels for rights protection, achieving a 102.38% year-on-year increase in dispute cases accepted, totaling 32,857 cases in the first half of 2025 [2] - The center has established a structure of 1 main center and 10 sub-stations since September 2024, which has accepted 7,770 disputes involving a total amount of 410 million yuan [2] - The center is also exploring the construction of a "one point, one room, one mechanism" model to enhance the connection between financial dispute resolution and judicial processes at the grassroots level [2]