Allianz UK introduces generative AI tool BRIAN

Core Insights - Allianz UK has launched a generative AI tool named BRIAN to assist underwriters in responding to customer inquiries, improving the speed and confidence of decision-making processes [1][2] Group 1: Tool Functionality and Impact - BRIAN simplifies the information retrieval process for underwriting teams, allowing them to navigate lengthy guidance documents more efficiently and providing faster, more accurate answers [2] - Since its rollout in January, BRIAN has answered over 13,000 questions and saved approximately 65,000 minutes, equivalent to 135 working days, in information gathering [3] - The tool is particularly beneficial for junior underwriters, helping them familiarize themselves with extensive documentation and ensuring smoother navigation [4] Group 2: Operational Details and Future Plans - BRIAN is currently utilized by all property and liability underwriters across Allianz UK commercial offices, with plans to extend its use to all underwriters by the end of the year [4] - The tool offers dual functionality by providing concise answers along with direct links to the relevant sections of guidance documents, enabling underwriters to explore further if needed [5] Group 3: Strategic Benefits - The implementation of BRIAN allows underwriters to save time, enabling them to focus on deeper risk analysis, enhance customer relationships, refine pricing strategies, and stay informed on emerging market trends and regulatory changes [6] - The tool is designed to support underwriters in a hybrid working environment, ensuring they have access to the information they need without relying solely on senior colleagues [6]