国网庆阳供电公司：办电“三快”暖企心 服务“三步”强根基
Zhong Guo Neng Yuan Wang·2025-09-15 20:05

Core Viewpoint - The company is focused on enhancing power supply services to support local enterprises and promote high-quality economic development in Qingyang [3][5]. Group 1: Service Optimization - The company aims to optimize the electricity business environment as a core objective, implementing a "sunshine business expansion" service model characterized by convenience, transparency, standardization, and regulation [3][4]. - A "zero door-to-door, zero approval, zero investment" service initiative has been adopted to streamline the electricity application process, ensuring faster inspections, acceptance, and power delivery [3][4]. Group 2: Tailored Support for Enterprises - The company has established a "green channel" for small and micro enterprises, assigning dedicated customer managers for one-on-one support throughout the application process, thereby simplifying procedures and reducing application time [3][4]. - Regular visits and surveys are conducted to understand the electricity needs and challenges faced by enterprises, allowing for customized electricity solutions based on industry and scale [3][5]. Group 3: Innovative Service Steps - The company has introduced a three-step service method for managing business expansion projects, which includes pre-service engagement with government departments to gather project information and initiate power supply construction before formal applications [4]. - An efficient application process is implemented where power supply plans are reviewed immediately upon submission, resolving disputes and planning issues in real-time [4][5]. Group 4: Continuous Improvement and Future Plans - Post-delivery, customer managers conduct follow-up visits to gather feedback and address any electricity issues, while also providing load monitoring and safety inspections [5]. - The company plans to continue optimizing service resources and workflows to enhance the quality of electricity supply services, aiming to transform customer concerns into manageable issues [5].