今年以来全省消费投诉举报同比降7.34%

Core Insights - The overall consumer complaints in Hainan province have decreased by 7.34% year-on-year, indicating improved consumer satisfaction and market regulation [1][2] - The provincial market supervision department has recovered economic losses of 33.11 million yuan for consumers through timely complaint handling [2] Group 1: Consumer Complaint Management - The provincial market supervision bureau has received a total of 266,000 consumer complaints this year, with a 100% timely handling rate and a 3% increase in successful mediation rates [2] - A total of 6,420 cases of illegal activities have been investigated, resulting in fines exceeding 40.76 million yuan [1][2] - The bureau has conducted interviews with 173 businesses that received a high volume of complaints to ensure they fulfill their consumer rights responsibilities [2] Group 2: Regulatory Actions and Initiatives - The market supervision bureau has implemented a combination of regular supervision and special actions to maintain market order, focusing on key areas such as seafood markets, fruit markets, and tourist shopping venues [1] - The bureau has launched the "Safe Consumption in Hainan" initiative in collaboration with 29 provincial units to create a cooperative governance model involving self-discipline from businesses, government oversight, social supervision, and consumer participation [2] - The provincial market supervision bureau is working with the tourism and cultural department to promote a three-year action plan aimed at optimizing the consumption environment, leveraging the advantages of the free trade port policy [3]