“一站双能”惠民生

Core Insights - The article highlights the integration of financial services and medical insurance in rural areas, significantly improving accessibility and convenience for residents [1][2][3] Group 1: Financial and Medical Service Integration - The People's Bank of China in Liaocheng has implemented a "Financial + Medical Insurance" model to enhance rural financial services and improve the quality of life for residents [1][2] - By June 2023, Liaocheng established 2,204 standardized rural service points, covering 93% of administrative villages, with over 80% offering comprehensive payment functions [1][2] - The integration allows over 2 million rural residents to access financial and medical insurance services without leaving their villages [1][2] Group 2: Standardization and Training - A standardized service list at rural service points includes small withdrawals, transfers, medical insurance registration, and utility bill payments, making services clear and accessible [2] - The People's Bank of China has developed a standardization plan for rural service points, focusing on unified signage, service lists, training, and management [2] - A dual-track selection mechanism has been established to recruit 110 qualified financial service personnel, ensuring a standardized service team [2] Group 3: Innovative Service Delivery - The collaboration between local banks and medical insurance bureaus has led to the establishment of grassroots medical insurance workstations, facilitating real-time data synchronization for residents [3] - The "online authorization + offline service" model allows residents to handle multiple high-frequency medical insurance tasks conveniently at service points [3] - Each workstation processes an average of over 20 financial transactions and 5 to 8 medical insurance transactions daily, addressing service accessibility issues in rural areas [3] Group 4: Continuous Improvement Mechanism - A closed-loop mechanism for training, assessment, and feedback has been established to ensure sustainable service quality [4] - Regular training sessions and assessments for service personnel are conducted to maintain high service standards [4] - Since 2025, service points in the region have processed over 12,000 financial transactions and 100 medical insurance transactions, benefiting approximately 30,000 residents [4] Group 5: Future Directions - The People's Bank of China in Liaocheng aims to continue enhancing inclusive financial services, focusing on comprehensive, intelligent, and ecological service transformations for rural areas [5]