为民办实事|民生保险山东分公司用温暖传递真情

Core Viewpoint - Minsheng Insurance Shandong Branch emphasizes a user-centered approach, actively responding to the call of "serving the people" by focusing on rural customers and providing convenient services [1][2] Group 1: Customer Service Initiatives - The company has implemented door-to-door services to assist customers in remote areas, ensuring convenience and warmth [1] - A specific case involved a customer, Mr. L, who was bedridden and needed to change the beneficiary of his insurance policy to his caregiver, Ms. Y. The company quickly verified the situation and processed the request [1] - The service provided by the company received recognition and praise from the customer, highlighting the company's commitment to practical actions in serving the community [1] Group 2: Ongoing Service Commitment - Minsheng Insurance Shandong Branch will continue to offer a "Five Hearts Service" which includes assurance in underwriting, peace of mind in policy maintenance, warmth in claims processing, enthusiasm in consultations, and attentiveness in follow-ups [2] - The company aims to optimize service models for vulnerable groups, including the elderly and children, and explore service methods that align with the habits of these special groups [2]