齐商银行新版智能柜员机上线

Core Viewpoint - The recent upgrades to Qishang Bank's self-service terminals significantly enhance customer experience and operational efficiency through streamlined processes and user-friendly design [1][2][3] Group 1: Customer Experience - Customers can now complete multiple banking tasks quickly using just their ID and bank card, eliminating the need for long queues [1] - The new self-service terminals feature a dual-mode system ("standard" and "care" versions) to cater to different age groups, particularly benefiting elderly customers with larger fonts and simplified processes [1][2] - The "Guess You Want to Handle" intelligent service records customer habits and suggests frequently used functions, reducing search time and improving efficiency [2] Group 2: Operational Efficiency - The upgraded terminals allow for a continuous business processing model, where customers only need to verify their identity once to complete multiple transactions, significantly reducing operational steps [2] - Qishang Bank has optimized its remittance process by prioritizing "Internet Banking Interconnection" channels, enabling real-time transactions and automatic refunds for incorrect entries, thus minimizing manual intervention [2] - The overall enhancements reflect the bank's commitment to digital transformation and intelligent branch development, marking a new phase in its service delivery [3]