SPECTRUM MARKS ONE YEAR OF INDUSTRY-FIRST CUSTOMER COMMITMENT ACCOMPLISHMENTS

Core Insights - Spectrum has implemented a Customer Commitment initiative aimed at enhancing customer experience through reliable service, money-back guarantees, and continuous improvement [2][3] Service Improvements - Over the past year, Spectrum has made significant advancements in customer service, including faster service and installation appointments, improved pricing transparency, and enhanced product offerings [3][8] - Spectrum technicians are now responding to residential installation and repair calls within two hours, with a commitment to same-day repairs if contacted before 5 p.m. [3][8] - The company has activated its Community Response system during significant weather events to provide free connectivity to affected communities [4] Pricing and Value - Spectrum launched price guarantees of up to three years, leading to an increase in new customers opting for Spectrum Gig service, which has nearly doubled [5][6] - Customers can save hundreds to over $1,000 annually by bundling Spectrum Internet and Spectrum Mobile services [6] Customer Satisfaction - The improvements in service and pricing transparency have resulted in a 16% decrease in customer billing calls year-over-year, indicating higher customer satisfaction [6][8] - Spectrum's 100% U.S.-based customer service agents are available 24/7, supported by significant investments in technology and workforce [7][10] Network Expansion - Spectrum is expanding its Fiber Broadband Network with over $7 billion in private investment, aiming to add more than 100,000 miles of fiber infrastructure and deliver multi-gigabit speeds to over 1.7 million new locations by 2027 [9][10] - The company is recognized as the largest and fastest-growing rural broadband service provider in the U.S. [9] Product Enhancements - Spectrum has introduced a Repair and Replacement Premium for Spectrum Mobile customers, offering comprehensive device protection [14]