Concentrix Rises to a Leader and Star Performer in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025

Core Insights - Concentrix Corporation has been recognized as a Leader and Star Performer in Everest Group's Global Customer Experience Management (CXM) Services PEAK Matrix Assessment 2025, marking a significant milestone in its customer experience transformation efforts [1][4]. Company Overview - Concentrix has over 20 years of experience in designing, building, and running brand experiences that exceed client expectations, leveraging AI-first innovation and deep brand expertise [2]. - The company serves over 2,000 clients across more than 70 markets, providing integrated, end-to-end solutions to address complex business challenges [5]. Industry Recognition - The Everest Group assessment evaluates top providers of digital customer experience solutions based on market impact, delivery capabilities, data privacy, security, and year-over-year performance improvements [3]. - Concentrix's extensive global workforce, strategic acquisitions, and advanced AI platforms like iX Hello™ and iX Hero™ have contributed to its operational excellence and client engagement [4]. Leadership Statements - The President and CEO of Concentrix emphasized the importance of intelligent transformation in customer engagement, stating that the company helps elevate brands from ordinary to extraordinary [4].