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精细化管理,让物业服务降价不降质
Xin Hua Wang·2025-09-16 23:39

Core Viewpoint - The article discusses the ongoing reforms in property management services across various regions in China, focusing on reducing fees while maintaining or improving service quality through innovative management practices and community involvement [1][2][3]. Group 1: Policy Initiatives - Multiple regions have introduced property fee guidance policies to address long-standing issues of fee opacity and service inequality, providing homeowners with more say in pricing and ensuring quality service from property management companies [1]. - In Yinchuan, a government-guided pricing scheme was implemented, categorizing property service fees based on community type and amenities, which has led to significant fee reductions for residents [2]. Group 2: Cost Management and Service Quality - Property management companies are adopting refined management techniques to maintain service quality despite reduced income, such as optimizing resource use and implementing cost-saving measures like efficient irrigation systems [3]. - The introduction of community activities and services, such as movie nights and sports events, has enhanced resident satisfaction while utilizing idle resources effectively [3]. Group 3: Community Engagement and Transparency - In Qingdao, property management has improved through the establishment of centralized cleaning operations and community engagement initiatives, which have fostered closer ties between residents and property managers [5][6]. - The implementation of a "remuneration system" in Foshan has shifted financial control to homeowners, allowing them to oversee property management expenses and incentivize service quality through a transparent digital platform [7][8]. Group 4: Outcomes and Challenges - Residents have reported increased satisfaction with property services following fee reductions, with many issues being resolved more promptly due to enhanced accountability mechanisms [9]. - Despite positive feedback, there are still challenges in fully implementing the remuneration system, indicating that further regulatory frameworks may be necessary for widespread adoption [9].