辽宁医保AI数字人上线

Core Insights - The launch of "Yibaoer (Liaoxiaobao)" marks a new phase in the digital and intelligent transformation of public medical insurance services in Liaoning Province [1][2] Group 1: Service Features - "Yibaoer (Liaoxiaobao)" provides 24/7 standardized services for policy consultation, business processing guidance, and insurance information inquiries, effectively filling the service gaps during off-hours [1] - The AI digital assistant can accurately understand and respond to various medical insurance inquiries, including payment and reimbursement issues, by aggregating the latest policies and guidelines [1] - Personalized service information is pushed to users based on big data analysis, catering to specific demographics such as students and elderly users with tailored features [1] Group 2: Application and Integration - The AI service is integrated into platforms like Alipay, allowing users to access it through various search functions and enjoy instant responses [2] - The establishment of a unified medical insurance information platform in Liaoning has facilitated information connectivity, laying the groundwork for "one-stop service" [2] - High-frequency services such as appointment scheduling, online medication purchases, and inter-provincial medical treatment registration have been streamlined for user convenience [2]