Xin Lang Ke Ji·2025-09-17 04:36Core Viewpoint - Recent controversy arose over Meituan's aggressive payment reminders via SMS, prompting discussions about customer service practices and communication tone [1] Group 1: Company Response - Meituan confirmed that the SMS reminders were sent to passengers who had not paid their ride fees within five days after the trip [1] - The company stated that after the ride, passengers receive three app notifications and one SMS reminder if payment is not made, emphasizing the importance of supporting drivers [1] - Meituan acknowledged that the tone of the reminders was perceived as harsh and indicated that adjustments would be made to improve communication [1] Group 2: Customer Experience - Customers reported receiving stern warning messages about overdue payments, which included threats to lower their personal credit on the platform if payments were not made by a specified deadline [1] - The reminders were intended to prompt payment but sparked debate over the appropriateness of the messaging style [1]