Core Points - A recent incident at a West Restaurant in Wenzhou raised concerns about dining safety when a customer reported that another table had a pet dog being fed with restaurant chopsticks, prompting worries about hygiene [1][2] - The restaurant management acknowledged a policy against pets but admitted that staff oversight allowed the situation to occur during a busy dining period [2][3] - Following the incident, the restaurant took immediate action to discard used utensils and sanitize the premises, while also planning to improve customer monitoring to prevent similar occurrences in the future [3] Company Response - The restaurant's management confirmed that they have a policy prohibiting pets, except for service animals, and recognized the need for better enforcement of this policy [2][3] - The restaurant has initiated a review process to enhance staff training and customer interaction regarding pet policies [3] - The company aims to position itself as a family-friendly dining option, focusing on children's meals, which have become a significant growth area for the brand [3][4] Industry Context - The incident comes amid broader scrutiny of West Restaurant's practices, particularly regarding its children's meal offerings, which have been a focal point for customer feedback and recent adjustments [4] - The company has committed to transparency and improvement in its food preparation processes, particularly for children's meals, in response to public concerns [4] - West Restaurant operates nearly 400 locations across 62 cities in China and has recently expanded internationally with a new location in Los Angeles [4]
被曝“公筷喂狗” 顾客报警 西贝紧急回应：使用过的筷子、餐具、桌布等已全部丢弃
Mei Ri Jing Ji Xin Wen·2025-09-17 06:37