Qi Lu Wan Bao·2025-09-17 06:49Core Viewpoint - The competition for pipeline gas customer service personnel highlights the importance of natural gas as a vital energy source for households, emphasizing the commitment of the company to green development and customer satisfaction [1]. Group 1: Competition Overview - The 2025 China National Petroleum Corporation (CNPC) Fourth Technical Skills Competition for pipeline gas customer service personnel took place on September 15 in Zibo, featuring 82 contestants from various subsidiaries [1]. - The competition showcased the craftsmanship and competitive spirit of the participants, reflecting their professionalism and dedication [11]. Group 2: Competition Structure and Content - This year's competition included updated projects and content, focusing on recent laws, regulations, and technical standards, as well as customer service guidelines and gas metering equipment usage [5]. - The practical assessment aimed to address traditional customer service challenges by implementing a comprehensive skills evaluation covering the entire service process, from sales to safety checks [5]. Group 3: Skills and Performance - Contestants demonstrated their skills in both theoretical and practical assessments, with a focus on customer service scenarios, sales processes, and safety inspections [11][16]. - The competition included a simulated home visit for gas facility safety checks, where participants showcased their ability to identify safety hazards and perform necessary inspections [16]. Group 4: Participant Experiences - Contestants expressed that the competition was a valuable opportunity for skill enhancement and learning from peers, despite the challenges posed by travel and preparation [16]. - Participants highlighted the importance of practical experience in understanding service standards and improving their professional capabilities [16]. Group 5: Future Expectations - The results of the competition will be announced on September 18, with anticipation surrounding which participants will receive awards [18].