Core Points - The article highlights a unique customer service experience at the CCB Heze Caozhou branch, where a bank teller effectively communicated with an elderly customer who is hard of hearing using written notes, demonstrating the importance of personalized service in the banking industry [1][2] - The interaction not only resolved the customer's needs efficiently but also showcased the bank's commitment to understanding and accommodating the special requirements of different clients [2] Summary by Sections - Customer Interaction: The bank teller noticed the elderly customer's difficulty in hearing and proactively used a notepad to communicate, ensuring the customer felt comfortable and understood throughout the transaction [1][2] - Efficiency of Service: The entire transaction took only 5 minutes, highlighting the efficiency of the service provided while maintaining a personal touch [2] - Customer Satisfaction: The elderly customer expressed gratitude for the patience and understanding shown by the teller, emphasizing the positive impact of attentive service on customer experience [2] - Service Philosophy: The incident exemplifies the bank's "customer-centric" service philosophy, focusing on respect and convenience for all clients, regardless of their individual needs [2]
建行菏泽曹州支行：手写“对话”暖人心，无声服务赢称赞