Zheng Quan Ri Bao Zhi Sheng·2025-09-17 10:16Core Insights - Starbucks China Innovation and Technology Center (SITC) has announced its digital achievements since its establishment and has relocated to a new site in Shenzhen [1][3] - The company aims to transform into a fully digital experience-driven coffee company, leveraging AI technology to enhance customer experiences and operational efficiency [3][7] Digital Transformation - SITC focuses on three core areas: stores, products, and partners, emphasizing personalized and human-centered technological innovations [3][5] - The introduction of electronic menu boards in stores allows for personalized and localized product offerings based on customer demographics and time of day [3][4] Product Innovation - A breakfast testing project in Shenzhen has been launched, utilizing data insights to create tailored coffee options and food pairings for local consumers [5] - The "True Flavor No Sugar" innovation system allows for over 500 customizable drink combinations, enhancing customer personalization [5] Operational Efficiency - Automation and data-driven tools have been implemented to streamline store operations, allowing partners to focus more on customer engagement and coffee craftsmanship [6] - The "Rainbow System" for inventory management has been upgraded to optimize supply chain efficiency, predicting demand accurately for the entire year [6] AI Integration - Starbucks is enhancing its competitive edge through AI, which will enable stores to better understand and meet customer needs, creating a more intelligent retail environment [7][8] - AI assistants will be provided to partners, helping them focus on creative tasks rather than routine work, thus enhancing overall productivity [8] Future Outlook - The relocation to the new Shenzhen site aims to attract diverse talent and foster collaboration, driving innovation in the Chinese retail sector [8]