Core Insights - The bank prioritizes customer safety and health, focusing on elderly services to provide a warm and efficient financial experience [1][2] - A recent incident highlighted the bank's commitment to elderly care, where staff effectively managed a medical emergency involving an elderly customer [1][2] Group 1: Customer Care Initiatives - The bank's staff quickly recognized an elderly customer's distress and initiated an emergency response, showcasing their training and attentiveness [1][2] - Employees provided immediate comfort and assistance, including fetching water and emergency medical supplies, while ensuring a calm environment [2] Group 2: Follow-Up and Training - After the incident, the customer's family expressed gratitude for the staff's timely and compassionate care, indicating the positive impact of the bank's service [2] - The bank regularly equips its branches with emergency supplies and conducts training for staff on elderly customer care, reinforcing their commitment to this demographic [2]
建行济南甸柳新村支行：客户突发不适，员工悉心照料显真情