Core Viewpoint - The company is actively addressing the card replacement challenges faced by elderly and disabled individuals by providing on-site services, enhancing customer satisfaction and demonstrating a commitment to community-focused financial services [1][2] Group 1: Service Initiative - The bank has organized a mobile financial service team to conduct on-site card replacement for the elderly and disabled, allowing them to complete the process without visiting the bank [1] - Staff members assist clients with information verification and fingerprint collection, while also addressing questions about the new social security card's functionalities [1] - The initiative has received positive feedback from clients, highlighting the importance of accessible financial services for vulnerable groups [1] Group 2: Future Plans - The bank plans to continue focusing on customer needs by optimizing service processes and innovating service models to provide efficient and warm financial services [2] - The goal is to enhance the financial accessibility, happiness, and security of the community [2]
建行东营胜大支行：暖心举措破解“银发族”换卡难题