Core Points - The article highlights a heartwarming incident at the CCB Heze High-tech Branch, showcasing the bank's commitment to providing "barrier-free services" for customers with special needs [1][2] - The staff's proactive approach in assisting a disabled customer, Mr. Li, demonstrates the bank's customer-centric service philosophy [2] Group 1 - The bank staff noticed Mr. Li, who was struggling to use his bank card due to a hand disability, and immediately offered assistance [1] - The staff suggested using an ATM for a cash withdrawal of 2000 yuan, ensuring a smoother and quicker process for Mr. Li [1] - Careful adjustments were made to the wheelchair height and privacy measures were taken during the transaction to protect Mr. Li's information [1] Group 2 - After completing the transaction, the staff provided additional support by escorting Mr. Li back to the entrance and offering to wait for him on future visits [2] - Mr. Li expressed his gratitude, stating that the service was more reassuring than having family accompany him [2] - This incident reflects the bank's dedication to understanding and addressing the needs of special customer groups, reinforcing their service commitment [2]
建行菏泽高新支行：贴心服务暖残障客户，无障碍服务显担当