Core Points - The article highlights the efficient service provided by the Jinan Branch of China Construction Bank (CCB) in resolving a banking issue for a new college student, demonstrating the bank's commitment to customer satisfaction [1][2] Group 1: Customer Service - CCB's Jinan Branch successfully assisted a mother and her son, who faced issues with a non-functional bank card just before the start of the school year [1] - The bank staff quickly identified that the problem was due to outdated identification information and took immediate action to resolve it [1] - The operational supervisor reassured the anxious mother by promising to contact the local branch where the card was issued to expedite the resolution process [1] Group 2: Service Philosophy - The bank's service approach emphasizes "not making customers run around," showcasing a customer-centric philosophy [2] - The staff provided additional support by explaining the usage of the bank card and mobile banking, as well as educating the customer on preventing telecom fraud [2] - This incident reflects CCB's commitment to providing warm and human-centered financial support through efficient collaboration across branches [2]
建行济南市中支行：助高校新生打通银行卡“开学通道”