建行临沂平邑支行：延时服务解军忧，金融担当暖人心

Core Points - The article highlights a special "extended service" provided by the China Construction Bank (CCB) in Linyi Pingyi branch, aimed at assisting a soldier in urgent need of a password reset for his bank card before returning to duty [1][2] - The bank staff demonstrated a commitment to customer service by prioritizing the soldier's needs, reflecting the institution's dedication to serving special groups such as military personnel [2] Group 1 - The soldier arrived at the bank after hours, expressing urgency due to forgetting his card password, which could hinder his financial transactions while in the military [1] - The bank staff, particularly the lobby manager, quickly resumed operations to assist the soldier, ensuring compliance and providing clear guidance throughout the process [1][2] - The password reset was completed successfully within a few minutes, alleviating the soldier's anxiety and showcasing the bank's effective customer service [2] Group 2 - CCB Linyi Pingyi branch emphasizes a customer-centric service philosophy, particularly for vulnerable groups like military personnel and the elderly [2] - The incident is portrayed as a demonstration of the bank's social responsibility and commitment to providing warmth and support to those in need [2] - The bank plans to continue enhancing service quality and addressing customer needs in future operations [2]