How Top Customer Experience Tools Reverse The Trend And Actually Improve Customer Satisfaction
Forbes·2025-09-17 19:48
The best companies know that satisfying their customers is the key to success.gettyBusinesses know that satisfying customers is the key to success. They know they need top customer experience tools to achieve this. So why are satisfaction rates going down? The latest survey from the American Customer Satisfaction Index should serve as a wake-up call. “U.S. overall customer satisfaction has dropped for three consecutive quarters,” the group found. It sits at 77%, “which is roughly the same level it was 12 ye ...