Nan Fang Du Shi Bao·2025-09-18 01:40Core Insights - Starbucks China Innovation and Technology Center (SITC) has announced its digital achievements since its establishment and its relocation to the Shenzhen River Innovation Center [1][3] - The center aims to transform Starbucks China into a fully digital experience-driven coffee company, leveraging AI technology to enhance customer experiences and operational efficiency [3][4] Group 1: Digital Transformation and Innovation - SITC has focused on three core areas: stores, products, and partners, emphasizing personalized and human-centered technological innovations to enhance customer service [3] - The introduction of electronic menu boards in most stores aims to create a unique digital experience for customers in the "third space" [3] - The "True Taste No Sugar" innovation system allows for over 500 customizable drink combinations by separating flavor and sweetness data, showcasing Starbucks' commitment to data-driven product innovation [4] Group 2: Operational Efficiency and Automation - SITC has simplified and automated store operations, enabling partners to focus more on coffee craftsmanship and customer engagement [4] - AI management tools assist in workforce scheduling and multi-store coordination, allowing for precise workload predictions and streamlined personnel management [4] - The implementation of IoT systems in over 7,500 stores has led to significant energy savings, exceeding 50 million yuan annually, by optimizing operational efficiency [5] Group 3: Competitive Advantage and Future Outlook - With over 7,800 stores and a robust digital infrastructure, Starbucks China continues to enhance its competitive edge through innovative technology solutions [5] - The future vision includes evolving stores into intelligent spaces that understand and predict customer needs, further personalizing the Starbucks experience [5]