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What chatbot usage studies from OpenAI and Anthropic say about AI’s likely economic impacts
Yahoo Finance·2025-09-16 16:34

Group 1: Chatbot Usage Trends - OpenAI and Anthropic released studies detailing the usage trends of their chatbots, ChatGPT and Claude, highlighting a contrast in user demographics and use cases [2] - OpenAI's ChatGPT has a significant user base with 700 million active weekly users, representing nearly 10% of the global population, exchanging approximately 18 billion messages weekly [3] - The majority of ChatGPT messages (70%) are classified as "non-work" queries, with 80% of these falling into practical guidance, writing help, and information-seeking categories [3] Group 2: User Demographics and Professional Use - ChatGPT is predominantly used by younger individuals, with nearly half of all messages coming from users under the age of 26 [3] - When used for work, ChatGPT is more likely to be utilized by highly-educated professionals in high-paying jobs, indicating a potential disparity in access to AI benefits [4] - The data suggests a concerning trend where AI may exacerbate economic inequality, as more educated users leverage AI for increased productivity while others may fall behind [6] Group 3: Specific Use Cases - Messages related to relationships, personal reflection, and role-playing constitute a small fraction of ChatGPT's usage, with only 2.4%, 1.9%, and 0.4% respectively [7] - Despite the competitive focus on coding capabilities among AI companies, coding-related queries made up only 4.2% of the analyzed messages, indicating a limited use case in this area [8]