太平人寿多措并举打造“银发友好型”柜面

Group 1 - The core idea of the articles is that Taiping Life is enhancing its services for elderly customers by creating a "silver-friendly" service environment, focusing on hardware upgrades, technology simplification, and process optimization to provide respectful and warm insurance services [2][3] - Taiping Life is actively responding to regulatory calls by extending its service reach to rural areas, particularly in Jiangsu, where it has improved service points for elderly clients, ensuring comprehensive coverage of basic facilities [2] - The company has equipped service locations with elder-friendly materials such as reading glasses, comfortable seating, and medical emergency kits, and has established clear "elder service windows" to enhance the service environment [2] Group 2 - The demand for diverse insurance services is increasing among consumers, prompting Taiping Life to focus on digital finance development to enhance its overall service capabilities [2] - Taiping Life is addressing the challenges faced by elderly clients in the digital age by providing one-on-one professional guidance and assistance to help them overcome technological barriers [2] - The company offers "slow options" for elderly clients who struggle with electronic devices, retaining traditional service methods like cash transactions and paper policies, while also providing priority green channels in service halls [3]