Zhong Guo Jin Rong Xin Xi Wang·2025-09-18 08:16Core Points - The event organized by Inner Mongolia Mobile aimed to establish a new service system that emphasizes public participation and shared benefits, creating a communication bridge to address customer needs and concerns [1][3] - Inner Mongolia Mobile introduced the "Three Ones" service initiative and committed to transforming customer feedback into actionable service upgrades [3] - The "Heart-Level Service Experience Officer" system was highlighted as a pioneering effort that sets a new benchmark for service supervision in the telecommunications industry [3][5] Group 1 - The event featured the appointment of 15 representatives as "Heart-Level Service Experience Officers," who will have responsibilities including supervising service quality and providing improvement suggestions [5] - The experience officers were immersed in a digital service model during their visit to the Inner Mongolia Mobile Smart Exhibition Hall, which showcased various service plans and initiatives [7] - The event underscored Inner Mongolia Mobile's core philosophy of prioritizing customer needs and service excellence while actively embracing social supervision [7]