顾客餐厅内“公筷喂狗”，西贝要有明确的态度

Core Viewpoint - The incident involving a customer bringing a pet dog into a West Restaurant highlights significant management issues within the company, potentially damaging its public image and trust among consumers [1][2]. Management Issues - There is a notable inconsistency in West Restaurant's internal management policies, as the restaurant manager initially stated there was no policy against pets, while later responses confirmed a prohibition on pets, indicating a lack of clear communication and enforcement [2]. - The company's response to the incident has been criticized for not aligning with its brand image, raising concerns about its crisis management capabilities compared to competitors like Haidilao, which effectively handled similar situations [2]. Customer Experience and Expectations - The incident underscores the importance of clear policies regarding pets in dining establishments, as there are currently no national or local regulations governing this issue, leaving it to businesses to define their own stance [3]. - Businesses must either clearly indicate a pet-friendly policy or enforce a strict no-pets rule, ensuring that customers are informed and can make choices accordingly [3].