National Advertising Division Finds Certain “AT&T Guarantee” Claims Supported; Recommends Other Claims be Modified or Discontinued

New York, NY, Sept. 18, 2025 (GLOBE NEWSWIRE) -- In a challenge brought by competitor Charter Communications, Inc., BBB National Programs’ National Advertising Division determined that AT&T Services, Inc. substantiated its “AT&T Guarantee” claim for customers who experience internet and wireless connectivity outages in the context of the “Knowing You Exist” commercials. However, the National Advertising Division (NAD) recommended that AT&T modify or discontinue other claims related to its “AT&T Guarantee,” ...