NOW's New Zurich Release to Boost AI Adoption: A Sign of More Upside?

Core Insights - ServiceNow's Zurich platform enhances AI adoption through multi-agentic AI, enterprise-grade security, and autonomous workflows [1][10] - The company has secured significant deals in technology workflows, with 40 deals over $1 million in Q2 2025, including four exceeding $5 million [1][10] - Subscription revenue guidance for 2025 has been raised to between $12.775 billion and $12.795 billion, indicating a growth of 19.5-20% on a non-GAAP constant currency basis [4][10] Company Developments - ServiceNow's Workflow Data Fabric is included in 17 of its top 20 largest deals, combining data, analytics, and AI for improved enterprise outcomes [2] - The Zurich release features a Build Agent for vibe coding, enabling employees to create applications from natural language prompts, and a Developer Sandbox for collaborative application development [3] - The ServiceNow Vault Console centralizes sensitive data management, while the Machine Identity Console secures API and bot identities [3] Competitive Landscape - ServiceNow faces competition from Pegasystems and Salesforce, both of which are enhancing their AI and data integration capabilities [5][6][7] - Pegasystems is experiencing strong demand for its GenAI Blueprint solution, which aids in designing enterprise workflow applications [6] - Salesforce's Data Cloud platform integrates customer data across its products, facilitating AI application across operations [7] Financial Performance - ServiceNow's stock has declined by 9.7% year to date, underperforming the broader Zacks Computer and Technology sector, which has returned 19.8% [8] - The Zacks Consensus Estimate for Q3 2025 earnings is $4.22 per share, reflecting a year-over-year growth of 13.4% [14] - The company's stock is considered overvalued, with a forward 12-month price/sales ratio of 13.31X compared to the sector's 6.94X [13]