Qi Lu Wan Bao·2025-09-19 03:12Core Points - The 2025 China Petroleum Fourth Technical Skills Competition for Pipeline Gas Customer Service Personnel concluded successfully in Zibo, Shandong, showcasing the professionalism and service attitude of the participants [1][3] - A total of 82 customer service personnel from various companies competed, with awards distributed including 5 gold, 9 silver, and 14 bronze medals [1][3] Group 1: Competition Overview - This competition was the first group-level skills competition organized by the Natural Gas Sales Company, aimed at enhancing customer service skills and promoting a comprehensive "big service" framework [3][5] - The competition featured both theoretical and practical assessments, focusing on safety regulations, gas service protocols, and technical standards [4][5] Group 2: Objectives and Themes - The theme of the competition was "Peak Competition, Quality Leads the Future," aligning with national energy reform strategies and emphasizing the importance of skilled talent in the industry [3][4] - The event aimed to improve the professional capabilities of customer service personnel and support the digital transformation of services [3][6] Group 3: Skills Development and Innovation - The competition included innovative assessment methods, such as online troubleshooting for gas appliance issues and customer interaction scenarios, reflecting real-world service challenges [5][6] - The introduction of smart customer service technologies and VR training tools indicates a shift towards a more integrated and efficient customer service model [6][7] Group 4: Future Implications - The competition is expected to serve as a model for future skills enhancement initiatives within the industry, promoting a culture of continuous improvement and service excellence [5][7] - Participants expressed a commitment to applying the skills and standards learned during the competition to enhance daily operations and customer safety [7]