农行济南泺源名泉支行：适老化服务暖人心

Core Viewpoint - Agricultural Bank of China (ABC) Jinan Luoyuan Mingquan Branch demonstrates a strong commitment to serving the elderly population, reflecting the bank's customer-centric service philosophy [1] Group 1: Service Enhancements for the Elderly - The branch has implemented age-friendly service modifications, enhancing both hardware and software to improve the experience for elderly clients [1] - Hardware improvements include the installation of barrier-free access, anti-slip mats, and the provision of convenient items such as reading glasses and first aid kits [1] - Staff members have received professional training to effectively communicate with elderly customers, ensuring patient and detailed responses to their inquiries [1] Group 2: Special Initiatives During Pension Distribution - During pension distribution periods, the branch has established flexible service windows to prioritize elderly clients, thereby reducing their waiting times [1] Group 3: Financial Literacy and Risk Awareness - The branch actively conducts financial literacy programs aimed at enhancing elderly clients' awareness of financial risk prevention, helping them safeguard their finances [1] - ABC Jinan Luoyuan Mingquan Branch exemplifies the principle of "customer-centric" service, providing elderly clients with a sense of warmth and care while accessing financial services [1]