胖东来酥饼被指揽收早于生产日期！称系快递员未按流程发货

Core Points - A recent issue arose regarding the logistics information of "胖东来酥饼," where the collection time was reported to be earlier than the production date, leading to customer confusion [1] - The company clarified that there was no premature printing of production dates, attributing the discrepancy to a failure in the standard shipping process by the courier [1][2] - A refund was issued to the affected customer for the "红豆蛋黄酥饼" order due to the misunderstanding caused by the logistics information [1][2] Logistics Investigation - The investigation revealed that the courier completed the outbound process on September 10, but the actual product was not shipped until September 11 due to packaging issues [2] - The tracking information only began updating after the product reached the sorting center on September 12, leading to further confusion for the customer [2] - The company has implemented corrective measures, including a daily verification mechanism for shipments and increasing personnel involved in the shipping process to ensure accuracy in logistics tracking [2]