货拉拉首场全国算法恳谈会围绕六大内容讨论,并签订专项协议
Nan Fang Du Shi Bao·2025-09-19 07:36

Core Viewpoint - The meeting held by Huolala aimed to address concerns of truck drivers regarding platform algorithms and labor rules, resulting in the signing of a special agreement to enhance driver rights and platform transparency [1][2]. Group 1: Meeting Overview - The first national "Orange Heart Protection Algorithm Consultation Meeting" was convened by Huolala with guidance from various labor and social organizations [1]. - The meeting gathered truck drivers and platform representatives to discuss key issues such as service income, cost guarantees, and safety measures [1]. - A total of 15 topics were expanded from initial discussions, focusing on critical areas affecting drivers [1]. Group 2: Driver Concerns and Platform Responses - Drivers from cities like Shenzhen, Beijing, and Wuhan actively contributed suggestions, and the platform committed to gradually optimizing responses to these concerns [2]. - Huolala has implemented features to identify overloaded and improperly loaded orders, allowing drivers to cancel such orders without penalty if verified [2]. - The platform plans to hold regular consultation meetings and involve third-party witnesses to ensure transparency and collect driver feedback on algorithms and rules [2]. Group 3: Algorithm Transparency and Accountability - Huolala has established a public section on its website for algorithm transparency, presenting information in an easily understandable format [2]. - The platform maintains a principle of "no responsibility without sufficient evidence" in order cancellation disputes, with only 4% of cancellations attributed to driver fault [3]. - Drivers can appeal penalties within 48 hours by providing evidence, ensuring a fair review process [3].