Qi Lu Wan Bao·2025-09-19 09:36Core Viewpoint - The case highlights the commitment of Agricultural Bank of China to customer service and risk management, showcasing their proactive approach in preventing financial fraud against the elderly [1] Group 1: Incident Overview - An elderly customer attempted to withdraw 60,000 yuan in cash at Agricultural Bank of China, accompanied by a young woman claiming to be a jewelry store employee [1] - Bank staff exhibited high professional sensitivity, recognizing the potential for financial fraud targeting elderly individuals [1] Group 2: Risk Management - Despite the seemingly reasonable situation, bank staff adhered to risk control procedures and conducted a verification process [1] - The staff contacted the customer's daughter to confirm the legitimacy of the transaction, which was verified as a planned purchase of a gold bracelet [1] Group 3: Customer Experience - The daughter expressed gratitude for the bank's thoroughness and attention to detail during the verification process [1] - After confirming the transaction, the bank efficiently processed the account closure and cash withdrawal, providing a special envelope and bag for the cash [1] Group 4: Service Philosophy - The incident exemplifies Agricultural Bank of China's service philosophy of "customer first, risk-based," balancing risk management with a focus on customer experience [1] - The bank's approach reflects its professional competence and social responsibility, ensuring both safety and customer satisfaction [1]