Qi Lu Wan Bao·2025-09-19 09:36Group 1 - The article highlights a heartwarming interaction between a bank employee and an elderly customer, showcasing the bank's commitment to providing attentive service to senior clients [1] - The bank employee assisted the elderly man in unlocking his card and advised him on safe money transfer practices to avoid scams, reflecting the bank's proactive approach to customer care [1] - The bank's efforts to enhance its services for elderly customers are emphasized, including the introduction of "silver-haired service specialists" and various community engagement activities [2] Group 2 - The bank plans to continue upgrading its "age-friendly" services, ensuring that elderly customers feel respected and cared for during their financial interactions [2] - Future initiatives will include health lectures and anti-fraud workshops aimed at educating and supporting elderly clients [2]