Qi Lu Wan Bao·2025-09-19 12:21Core Viewpoint - The company emphasizes the importance of consumer rights protection in the financial sector, committing to a people-centered development approach and comprehensive implementation of consumer rights protection measures [1]. Group 1: Implementation of "Three Appropriateness" Principle - The "Three Appropriateness" principle serves as the first line of defense for consumer rights protection, with a robust product suitability management system established [2]. - Measures include assessing customer risk tolerance, categorizing product risk levels, and recording sales processes to ensure appropriate products are sold to suitable consumers [2]. - The company strengthens sales team management to prevent misleading sales practices, thereby safeguarding consumers' right to information and choice [2]. Group 2: Comprehensive Protection of Eight Consumer Rights - The company integrates the protection of eight consumer rights into its entire operational process [3]. - Key initiatives include enhancing information security to prevent data breaches, optimizing claims processing through online and intelligent systems to significantly reduce claim times [3]. - Financial literacy programs are implemented to educate the public on basic financial knowledge and risk prevention techniques, alongside improving complaint handling mechanisms for timely consumer response [3]. Group 3: Combating Illegal Insurance Policy Cancellations - The company takes a strong stance against illegal policy cancellations that harm consumer rights, implementing various measures to address this issue [4]. - Initiatives include establishing intelligent recognition systems for technical prevention, collaborating with enterprises for joint defense, and providing risk alerts to consumers through case studies [4]. - The company encourages consumers to remain vigilant against "full refund" promises and to seek redress through official channels, while continuing to enhance consumer rights protection mechanisms and service levels [4].