Qi Lu Wan Bao·2025-09-20 02:33Core Viewpoint - The fourth technical skills competition for pipeline gas customer service personnel organized by China National Petroleum Corporation (CNPC) emphasizes the importance of comprehensive training and skill assessment for frontline employees, moving away from elite competitions to a more inclusive approach [4][5][15]. Group 1: Competition Structure and Objectives - The competition was held from September 15 to 18, 2025, in Zibo, showcasing 82 participants from various subsidiaries of CNPC [4]. - The event featured a two-step process: an online training phase followed by a live competition that included theoretical exams and practical skill assessments [5]. - The competition aimed to ensure that at least 60% of employees from participating units engaged in the training, promoting a culture of collective skill enhancement rather than individual elitism [5][14]. Group 2: Training and Preparation - Participants received two days of hands-on training before the competition, allowing them to familiarize themselves with the equipment and operational standards [9]. - The competition included practical scenarios that reflected real-life tasks, such as gas safety inspections and troubleshooting, ensuring that participants demonstrated genuine skills applicable to their daily work [10][14]. Group 3: Evaluation and Fairness - A total of 17 judges with over ten years of experience were involved in the evaluation process, ensuring a fair and rigorous assessment of participants' skills [14]. - The competition's design was based on extensive revisions to ensure that it covered various customer service scenarios, promoting fairness among participants from different roles [14][24]. Group 4: Outcomes and Future Implications - The competition concluded with the awarding of 5 gold, 9 silver, and 14 bronze medals, highlighting the achievements of participants and their commitment to improving service quality [23]. - Participants expressed that the competition not only enhanced their technical skills but also provided insights into other roles within the company, fostering a more integrated service approach [24][28]. - The event aligns with CNPC's strategy to enhance customer service through a combination of online and offline platforms, reflecting the industry's trend towards integrated service delivery [26][28].