Qi Lu Wan Bao·2025-09-20 02:37Core Insights - The fourth technical skills competition for gas service personnel organized by China Petroleum concluded with 82 contestants, where 5 individuals won gold medals, showcasing their solid skills and deep understanding of the gas service role [2][5] Group 1: Competition Overview - The competition highlighted the importance of "full-chain service capability" in gas customer service, emphasizing that the role goes beyond just answering calls and solving queries [2] - Contestants underwent extensive preparation, with some, like contestant Ling Yi from Hebei, utilizing specific training methods to overcome theoretical challenges [3] Group 2: Contestant Experiences - Contestant Zhang Xue from Hubei emphasized the significance of communication skills, emotional management, and professional knowledge, planning to produce quarterly customer insight reports to enhance service delivery [4] - Contestant Du Manman from Shandong focused on the importance of standardized processes and attention to detail in user service, aiming to integrate competition learnings into daily operations [4] Group 3: Skill Development and Future Plans - Contestant Ren Yuqian, who won gold in her first competition, expressed gratitude for the support received and plans to apply her learnings to solve work challenges and share experiences with colleagues [5] - The gold medalists collectively aim to share their experiences and optimize service processes, reinforcing the commitment to ensuring safe gas usage for households [5]