Xin Lang Ke Ji·2025-09-20 07:09Core Viewpoint - The ongoing public dispute between Xiaomi Group and Gree Electric Appliances highlights the intensifying competition in the air conditioning and home appliance industry, with both companies vying for market influence and consumer trust through contrasting service policies and product quality claims [2][9]. Group 1: Xiaomi's New Policy - Xiaomi has officially launched a "10-year free repair" service for its air conditioners, which covers all categories including wall-mounted, floor-standing, and central air conditioning units [3][4]. - Xiaomi's president, Lu Weibing, emphasized that this service aims to reduce long-term costs for users without transferring costs to them [3][11]. Group 2: Gree's Response - Gree's market director, Zhu Lei, criticized Xiaomi's new policy, suggesting that a decade without repairs is a true measure of quality, referencing Xiaomi's recent recalls of 116,887 SU7 electric vehicles and 146,891 charging devices due to safety concerns [2][6][8]. - Gree's leadership has consistently pointed out Xiaomi's product quality issues as a counter to Xiaomi's claims of superior service [8][10]. Group 3: Industry Competition - The air conditioning market is experiencing heightened competition, with both Xiaomi and Gree engaging in multiple public disputes over service policies, sales data, and product quality throughout the year [9][11]. - According to data from Aowei Cloud Network, Gree holds a leading market share of 23.36% in the online air conditioning market, while Xiaomi has a growing share of 14.78%, reflecting a year-on-year increase of 3.77% [11][12]. Group 4: Consumer Sentiment - The introduction of the "10-year free repair" policy has garnered positive feedback from many users on social media platforms, although there are still complaints from existing Xiaomi air conditioner users regarding product quality issues not covered by the new policy [13].