Xin Lang Cai Jing·2025-09-21 13:13Core Viewpoint - The company has faced ongoing complaints from customers regarding inconsistent compensation standards for the same issue across different service centers, despite an official announcement addressing the problem [1][2]. Group 1: Customer Complaints - Multiple customers have reported that service centers are offering different compensation for the same suspension arm noise issue, leading to feelings of unfair treatment [1][2]. - Affected customers have expressed dissatisfaction with the slow response from customer service, which has not resolved their issues effectively [1]. - Specific cases highlight discrepancies in compensation, with some customers receiving additional points or benefits while others do not, despite having similar problems [2]. Group 2: Official Announcements and Actions - The company announced on August 4 that it had replaced affected suspension arms for free and offered extended warranty benefits to impacted customers [1]. - Despite the announcement, some customers continue to report unresolved issues, indicating that the problem may not have been fully addressed [1][2]. - The company has stated that it will investigate the reported discrepancies in compensation and take appropriate actions if necessary [2].