Core Viewpoint - Beike has officially launched the "True Guarantee" full-process service guarantee system, aiming to enhance customer trust and service quality in the real estate market [1] Group 1: Service Commitments - Beike has introduced a total of 35 service commitments under the "True Guarantee" system, which includes 6 platform-level commitments and 29 brand-level commitments [1] - The 6 platform-level commitments consist of "Real Listings, False Claims Compensated by 100 Yuan," "No Reason Refund of Commission if Transaction Fails," and "Advance Payment for Property Arrears and Losses," with three additional commitments being piloted in select cities [1] - The commitments being piloted include "Safety of Funds Guaranteed by the Platform," "Disclosure of Water Leakage and Compensation for Losses," and "No Telemarketing, Compensation of 100 Yuan for Disturbance" [1] Group 2: Risk Management - As part of the "Safety of Funds Guaranteed by the Platform" commitment, 10 cities have officially launched this assurance, with Beike successfully intercepting 16,000 risky transactions in the past year [1] - The platform has managed to keep the probability of financial loss from transactions below 0.006% [1]
贝壳发布“真保障”全流程服务保障体系