消费维权去哪投诉？流程、效率与适用场景全解读

Group 1 - The article discusses various consumer complaint channels, highlighting their effectiveness and suitability for different types of disputes [1][2][3] - Internal complaint systems on platforms like e-commerce and ride-hailing are the simplest and quickest for small disputes, often resolving issues within a short timeframe [1] - The 12315 platform, established by the National Market Supervision Administration, has strong administrative authority but typically involves longer processing times due to multiple steps [1] Group 2 - Consumer associations act as mediators, focusing on service-related issues, and can achieve resolutions quickly if businesses cooperate [2] - The Black Cat Complaint platform enhances transparency by making the complaint process public, allowing consumers to track progress and see company responses [3] - The People's Daily leadership message board serves as a channel for local issues, transferring complaints to relevant government departments, though it may not be as fast as other platforms [3]