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Core Insights - The article emphasizes the importance of using the Black Cat Complaint platform as a proactive tool for consumers to avoid hidden pitfalls in the market, rather than just a means for post-purchase complaints [1][5]. Group 1: Consumer Protection - Black Cat Complaint serves as a reliable "pre-consumption sentinel," providing public information on complaints, merchant responses, and resolution records, helping consumers see the true quality of products and services [1][5]. - The platform reveals the discrepancies between merchants' advertised claims and actual consumer experiences, highlighting cases where products fail to meet expectations despite positive reviews [2][5]. Group 2: Comprehensive Coverage - The platform's reference value extends beyond common categories like home appliances and electronics, covering a wide range of consumer scenarios from low-cost daily necessities to high-value purchases [3][5]. - Consumers can check for specific complaints related to various products, such as safety issues in baby strollers or refund problems with travel packages, allowing them to make informed decisions [3][5]. Group 3: Timely Data - The real-time updates on complaints help consumers identify time-sensitive issues, such as potential problems during promotional periods or seasonal spikes in complaints [4][5]. - The platform also publishes "consumer warning reports," which alert users to common pitfalls during specific times of the year, enhancing consumer awareness [4][5]. Group 4: Consumer Behavior - The article suggests that many consumers have developed a habit of comparing reviews and prices, but emphasizes that the public information on Black Cat Complaint is more reliable than potentially manipulated merchant promotions [5]. - It advocates for consumers to invest a few minutes in checking complaint records and merchant handling attitudes before making purchases, promoting a more informed and secure spending approach [5].