NextGen Healthcare Introduces NextGen® Navigator, an AI Customer Service Agent Designed to Reduce Burden on Staff

Core Insights - NextGen Healthcare is expanding its patient engagement offerings with the introduction of NextGen® Navigator, an AI-driven customer service agent powered by Luma [1] - The new agent aims to alleviate the burden on practice staff, minimize call abandonment, and reduce the number of voicemails and portal messages by intelligently answering inbound calls [1]