Qi Lu Wan Bao·2025-09-22 09:29Core Viewpoint - The article highlights a case where Minsheng Bank's Jinan Tangye Branch provided exceptional emergency service to an elderly customer in need, showcasing the bank's commitment to accessible and compassionate financial services for vulnerable groups [1] Group 1: Emergency Response - Upon receiving a distress call from a family member of an elderly customer, the Jinan Tangye Branch quickly activated an emergency plan, sending a service team equipped with mobile operating devices to the hospital [1] - The team traveled several dozen kilometers to reach the hospital, demonstrating the bank's dedication to customer service [1] Group 2: Service Innovation - The bank's approach involved extending traditional banking services beyond physical branches, allowing for on-site identity verification, password reset, and account unlocking directly in the hospital room [1] - This innovative service model aims to prevent delays in medical treatment for customers with mobility issues, reflecting the bank's commitment to providing warm and responsible financial services [1] Group 3: Future Commitment - Minsheng Bank's Jinan Tangye Branch plans to continue enhancing its services to reach more special groups, ensuring that vulnerable customers receive timely and effective support [1]