除了12315，这些维权渠道同样给力

Group 1 - The article emphasizes that there are multiple effective channels for consumer rights protection beyond just 12315, including Black Cat Complaints and local consumer associations [2][9] - Black Cat Complaints focuses on consumer rights protection across various sectors such as e-commerce, education, finance, and services, providing a transparent process for users to submit complaints and track responses [2][9] - Local consumer associations play a role in mediation, helping consumers resolve disputes with merchants by facilitating communication, although they lack enforcement power [2][9] Group 2 - The 12345 government service hotline addresses a wide range of public issues, including consumer disputes, labor issues, and urban construction problems, with a feedback timeline of 7-15 working days [3][9] - Industry-specific regulatory bodies provide specialized complaint channels, such as the China Banking and Insurance Regulatory Commission for financial issues, local labor departments for labor disputes, and the Ministry of Industry and Information Technology for telecommunications problems [4][5][6][7] - Arbitration and litigation serve as the final legal recourse for consumers when other methods fail, with arbitration being more flexible and litigation providing the strongest authority for enforcing rights [8][9]